FAQ & Site Info

Terms of Service

Notice before purchasing

Because of frequent business trips to the largest origin of Jadeite (Fei Cui) products, Guangzhou and Yunnan at present. We enable you to purchase the high cost efficient jade jewelry with quality assurance as the precondition on our store.

We build up this platform in order to provide Jadeite(Fei Cui)lovers a reliable purchasing channels and a place to discuss. We guarantee that every jadeite(Fei Cui)jewelry sold is natural A jade. Most high grade Jadeite(Fei Cui)are equipped with professional organizations testing certificate. It will present you with the good.

Please be sure to read the instructions before starting to purchase in order to avoid possible unexpected disputes or problems. Any purchasing result will be considered to have been fully aware of the act and made.

The jadeite jewelry comes from the natural stone and has characteristics that you might think are flaws, but they are naturally occurring characteristics that help gemologists identify genuine jadeite. There are always variations in jade. If your jadeite is "perfect", it might be an artificial or constructed jadeite, not a genuine jadeite. There are common characteristics that are considered to be flaws, such as stone lines, spot, cotton and so on. We have tied our best to describe each jadeite in detail on our store. If you are a perfectionist or do not accept such flaws please be careful to buy. Once you have purchased the item that is regarded as accepting that.

Shipping
Processing time
The time I need to prepare an order for shipping varies. Normally we will ship the order within 3 workding days. For details, see individual items.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.